Free Shipping and Easy Returns (the continental US)

Free Shipping and Easy Returns (the continental US)

Returns & Warranty

 

Returns

Please contact us at support@heliostool.com to discuss your return.

 

Warranty

Helios Tool warrants that the product, and the component parts thereof, will be free of defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty may be enforced by the first customer purchaser (“Customer”). 

Helios Tool will, without charge, repair or replace (with a new or newly reconditioned unit), at its option, defective products or component parts. For repair or replacement customer must contact Helios Tool at support@heliostool.com for return authorization and instructions. Customer will be required to provide proof of date of first customer purchase, such as a duplicate copy of a sales receipt, for the warranty to be valid. The customer must pay any initial shipping charges required to ship the product for warranty service, but the return charges will be at Helios Tool expense, if the product is repaired or replaced under warranty.

Repairs or replacements have a 90-day warranty. If the product sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one (1) year warranty, depending on which is longer.

This warranty gives the customer specific rights. Other rights may be available to Customer which vary from state to state.

Exclusions:  This limited warranty does not apply:
1) to any product damaged by accident  
2) in the event of misuse or abuse of the product or as a result of unauthorized alterations or repair.